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Delivery Information

14/09/2015 - Delivery Information Pro Audio Cables | Professional Audio Cables | Made to Order Cables

Delivery Information Pro Audio Cables | Professional Audio Cables | Made to Order Cables

 

Delivery Information

 

Delivery Time (UK Mainland)

 

All our orders are shipped using UPS courier or Royal Mail First Class, depending on weight.

Orders received are made in order of payment, and as long as all items are in stock order are shipped the same day if possible (goods despatched on Friday will be delivered Monday). For orders containing non-stock items please allow 3-5 working days.

 

All delivery cost are on wait and size of the connectors and cable.

 

Prices and timing of delivery outside mainland United Kingdom is dependent on your order. Please contact us if you are looking for shipment outside mainland United Kingdom, this includes Channel Islands, Scottish highlands, Northern Ireland and Republic of Ireland.

 

We will ship internationally where possible. If you would like your order delivered to a non EU country then please call us to discuss shipping options.

 

Royal Mail

 

Royal Mail First Class post will be used at our discretion. Although standard delivery times for Royal Mail are not given it is mostly 2-3 working days. However, Royal Mail does not consider parcels to be lost or late until 15 days after despatch. We must be notified within 48 hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write ‘unchecked’ when signing for your goods. For any other queries please do not hesitate to contact us via email and we will get back to you as soon as.

 

UPS Courier

 

Please be aware that UPS can deliver as early as 8.30am and as late as 5pm. Someone must be at the place of delivery to accept goods and sign. Please also check at point of delivery if the parcel is in good condition. If the parcel(s) are damaged please put “arrived damaged” in signature area. We must be notified within 48hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write ‘unchecked’ when signing for your goods. If UPS is unable to deliver they will leave an ‘attempted to deliver card’ and the consignment will be returned to local depot where you can either collect it yourself or they will attempt to deliver the next day.

 

Detail From Our Terms & Conditions

 

10. Delivery

 

10.1. The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

 

10.2. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for them.

 

10.3. Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place within 30 days of the date of the Confirmation Notice, unless there are exceptional circumstances.

 

10.4. We will not be liable for any delay in delivering the Goods, however caused.

 

10.5. The Goods may be provided in instalments.

 

10.6. For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

 

11. Risk and title

 

11.1. The Goods will be at your risk from the time of delivery.

 

11.2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

 

12. Cancelling your Contract and returns

 

12.1. Cancelling before receiving a Confirmation Notice

 

12.1.1. You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us by notifying us of your decision to cancel.

 

12.1.2. You may notify us by sending us an email to contact@professionalaudiocables.co.uk or a letter to 17 Longacre, Woodthorpe, Nottingham, NG5 4JS quoting your name, address, the name or a description of the Goods and your order reference number.

 

12.2. Cancellation after receiving a Confirmation Notice

 

12.2.1. You may cancel this Contract at any time before the expiry of 14 calendar days after the day you received the Goods (the 'Cancellation Period') by notifying us of your decision to cancel

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12.2.2. You may notify us of your decision to cancel by sending us by email to contact@professionalaudiocables.co.uk or by post to 17 Longacre, Woodthorpe, Nottingham, NG5 4JS

 

12.2.2.1. the fully completed cancellation form found on the Website, or

 

12.2.2.2. a statement of your name, address, the name or a description of the Goods and your order reference number.

 

Return of Goods

12.2.3. Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

 

12.2.4. You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.

 

12.2.5. You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice.

 

2.2.6. If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

 

12.3. Refunds on cancellation

 

12.3.1. So long as you are entitled to cancel and have complied with your obligations under clause 12.2, we will refund you the balance of the price you paid to us after deducting:

 

12.3.1.1. any reduction in the value of the Goods; and

 

12.3.1.2. any cost to us of collecting the Goods.

 

12.3.2. Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 12.3.1 within 14 days after the earlier of:

 

12.3.2.1. the day on which we receive the Goods back from you, or

 

12.3.2.2. the day on which you supply evidence to us that you have sent the Goods back to us.

 

12.3.3. If we have agreed to collect the Goods from you, we will refund you the sum in clause

 

12.3.1 within 14 days of our receipt of your cancellation notice.

 

12.4. Exception to the right to cancel

 

12.4.1. You will not have a right to cancel in the following situations:

 

12.4.1.1. The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)

 

12.4.1.2. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us

 

12.4.1.3. The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days

 

12.4.1.4. The Contract is for the sale of land or financial services

 

12.4.1.5. The Contract is for rental of accommodation for residential purposes

 

12.4.1.6. The Contract is for construction or conversion of buildings

 

12.4.1.7. The Contract is for the sale of goods by public auction which bidders may attend in person

 

12.4.1.8. The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance

 

12.4.1.9. The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery

 

12.4.1.10. The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery

 

12.4.1.11. The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts

 

12.4.1.12. The Contract is for the supply of goods which have become mixed inseparably with other items after delivery

 

13. Delivery by instalments

 

13.1. The Goods may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund of

 

13.1.1. the balance of the price and any VAT you paid to us in respect of the outstanding part of your order

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14. Complaints

 

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at contact@professionalaudiocables.co.uk or by post at 17 Longacre, Woodthorpe, Nottingham, NG5 4JS.